Last Updated: 9 October 2026
At Vedara Organics, customer satisfaction and product quality are important to us. This Refund & Return Policy explains the conditions under which returns, replacements, cancellations and refunds may be requested for purchases made through our website.
1. Return Eligibility
Due to the nature of our Ayurvedic, herbal and wellness products, returns of opened, used or unsealed products may not be accepted for hygiene and safety reasons, except where required by applicable law.
You may contact us for a return or replacement if:
- You received a damaged product.
- You received an incorrect product.
- Your order arrived with missing items.
- The product packaging was damaged during delivery.
- The product has a manufacturing defect or another verified issue.
Products must be reported within 48 hours of delivery, where reasonably possible. This reporting period does not limit any rights you may have under applicable consumer protection laws.
2. Non-Returnable Products
For hygiene and product-safety reasons, the following may not be eligible for return unless the item is defective, damaged, incorrectly supplied or otherwise covered by applicable law:
- Opened or used herbal and wellness products.
- Products with broken seals or tampered packaging.
- Products damaged after delivery due to improper storage or handling.
- Products returned without their original packaging or included accessories, where these are necessary to assess the claim.
3. Damaged, Defective or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact us with:
- Your order number.
- Clear photographs or a short video showing the issue.
- Photographs of the product packaging and shipping label, where relevant.
- A brief description of the problem.
Our team will review your request and may arrange a replacement, refund or another appropriate resolution, depending on the circumstances and applicable law.
4. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Orders that have not been processed or shipped may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, but you can contact our support team for assistance.
Any eligible refund for a cancelled prepaid order will be processed through the original payment method, subject to payment-provider processing times.
5. Refund Policy
Once your refund request has been approved, the refund will generally be initiated within 5–10 business days.
The time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.
Refunds will ordinarily be issued to the original payment method. If an alternative method is legally appropriate or necessary, our support team will contact you.
6. Replacement Policy
If a replacement is approved for a damaged, defective or incorrect product, we will inform you about the next steps. Replacement availability may depend on stock and the nature of the issue.
Where a replacement is unavailable or inappropriate, an eligible refund or another lawful resolution may be offered.
7. Return Shipping Costs
If a return or replacement is required because we supplied an incorrect, damaged or defective product, Vedara Organics will communicate the applicable return-shipping arrangements.
For other approved returns, shipping costs will be communicated before the return is arranged. No term in this policy excludes any shipping-cost rights provided by applicable law.
8. Cash on Delivery (COD) Orders
For COD orders, refunds for eligible returns or approved claims will be arranged through a mutually confirmed refund method. We may request the minimum information reasonably required to complete the refund securely.
9. How to Request a Return or Refund
To submit a request, contact us using the details below and include your order number and relevant photographs.
Email: support@vedaraorganics.com
Phone: +91 7027690991
Business Name: Vedara Organics
Website: https://vedaraorganics.com
Please wait for confirmation from our support team before sending any product back.
10. Policy Updates
Vedara Organics reserves the right to update this policy when necessary. Any changes will be published on this page with a revised “Last Updated” date. Changes will not remove rights that customers have under applicable law.
11. Customer Support
We are committed to resolving genuine product and order concerns fairly and professionally. If you have any questions about returns, refunds or replacements, please contact our customer support team for assistance.